FAQs

Products

Who designs your products?

Where are your products produced?

How do you work sustainably?

Can I wholesale your products?

Shipping and Postage

When will my order ship?

Do you ship internationally?

Refunds and Returns

Do you offer refunds? 

My item has arrived faulty. 

Payment

How does gift card payment work?

What forms of payment do you accept?

What currency will I be charged in?

Is my payment data safe with you?

Where can I learn more about the payment and processing on your store?

I’d love to feature you, how do we make that happen?

Are you open to collaborations?

All I need is a logo/brochure/website/*insert asset here*. Can you just do the design-y bits and not the brand strategy and identity bits?

How do I know whether investing in brand strategy and custom design is the right fit for my business now?

How much does it cost?

Do you offer payment plans?

When can we start?

How long does the process take?

Will I have several brand concepts and options to choose from?

Do you do websites other than Shopify?

Can you help me with more brand support and ad hoc design work after our project?

I have more questions— how can I get in touch?

On a cream paper textured background appears a collage that intermingles a historical painting of a woman with a magpie

Still have questions?